“Good customer service begins at the top. If your senior people don’t get it, even the strongest links further down the line can become compromised.” — Quote by Richard Branson, CEO of Virgin Group.
Commerce Cloudâ€‹ is the premier B2C (business to client) and B2B (business to business) commerce solution. Commerce Cloud is a multi-tenant, cloud-based commerce software that allows businesses to design intelligent, consolidated buying experiences via different channels — cell phone, social media, internet, and store. These days shoppers are looking beyond products and services. They want wow experiences. As per a Salesforce survey, over 80% of shoppers say the experience is as critical as its products or services. And whether shopping on the web or in a store, or a mix of the two paths, audiences want a seamless, linked experience. Also, 75% of the respondents demand consistent interactions irrespective of the departments say Salesforce companies.
With Commerce Cloud and Salesforce companies, companies can:
Create & optimise e-Commerce sites that fuel conversion.
Synchronise the web and in-store experience.
Engage with audiences in their preferred places like social media channels.
Efficient management of products and orders.
In brief, Commerce Cloud allows businesses whether in B2C or B2B to save time & costs – while letting them provide customised & seamless experiences audience’s demand. Commerce Cloud is ideal for businesses who are exploring direct-to-customer options or an old hand at eCommerce, looking to be a lean & mean operating machine.
Below are some reasons why companies seeking to do online business should opt for Commerce Cloud as per Salesforce companies:
If you are a business seeking to make it big in the eCommerce sector, a good tech stack that includes the Commerce Cloud is what’s needed. Consult with us as Salesforce companies and let us provide you with a great bouquet of tech tools to make you shine.